We are committed to carefully and sensibly respect and protect the personal information we collect from you and/or that you provide to us through https://www.givdigital.ae and/or https://www.givpayment.com/ websites (“Site”), giv services, website/s and app/s (together “Platform”). This Privacy Policy details how we gather and process Information including, but not limited to, personal details, payment information and other relevant information we collect from you (“Information”) in order to provide you with our services. By using giv, you are consenting to the practices and handling of your Information as set out in this Privacy Policy.
References in this Privacy Policy to we, our or us (or similar) are references to giv. References to user or you (or similar) are references to you as an individual or legal entity as the case may be.
WHAT INFORMATION WE MAY COLLECT ABOUT YOU
We may collect and process the following Information about you order to provide and continually improve our services:
• information that you provide when registering and filling in forms on our Platform, posting or uploading of documents, photographs and other materials necessary to prove your identity and for us to provide our services, information you provide necessary to process payments, information we collect when you request for further services or contacting us for support or reporting an issue you may be facing with our Platform;
• the Information you provide when you participate in our promotions, providing reviews or testimonials or feedback on our Platform;
• a record of correspondence if you communicate with us;
• general, aggregated, demographic and non-personal Information;
• if you signup or use our mobile application, we may have access to details about your mobile device and location;
• details of transactions you carry out through our Platform and of the fulfilment of your payments;
• certain types of information that might be collected and stored about your use and interaction with giv like many other online services such as details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage, cookies and other unique identifiers when your web browser or device accesses giv;
• your email address from a third party if you indicate that you have consented to that third party sharing your Information with us;
• information we might receive about you from other sources such as marketing and sales generation information, including the name, email address, physical address, phone number, and other similar contact information; and
• any other Information we consider necessary to enhance your experience on our Platform.
You may opt not to provide certain information, but then you might not be able to take advantage of certain features offered through giv.
Also, our system uses cookies when you log on to our Platform to help us provide you with good user experience and be able to utilize the Platform. You may disable Cookies on your browser settings, however, if this is disabled, it will affect how you use our Platform where you may not be able to access or use certain or full functionality of our Platform.
PURPOSES OF COLLECTING YOUR INFORMATION
We may use Information held about you in order to operate, provide, enhance, and improve the services that we offer. These purposes include:
• to provide, deliver and enhance our services and process transactions related to giv;
• to administer relevant internal operations, data analytics and statistical purposes;
• to provide you with information, services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with our Platform;
• to communicate with you in relation to giv via different channels (e.g. by phone, email, chat);
• to provide you with location-based services such as advertising, search results and other targeted contents for features, products, and services that might be relevant or of interest to you;
• to carry out our obligations arising from any agreements entered into between you and another entity using our Platform or between you and us;
• to ensure that content from our Platform is available in the most effective manner for you and the device you use to access our Platform;
• to notify you about any updates or changes to our Services;
• to comply with legal obligations e.g. information regarding place of establishment and commercial registration documents for business entities for identity verification and other purposes;
• for any other reason which we deem necessary to improve your experience of the Platform;
• to prevent and detect fraud, misuse and abuse in order to protect your security of as well as security of us and others;
• to administer and manage our rewards or incentives programs and fulfil your requests for incentives and/or to allow you to participate in our promotions and to notify you if you are eligible to receive rewards or incentives.
TO WHOM WE MAY DISCLOSE YOUR INFORMATION
Your Information is a very important part of our business. Where necessary, we may disclose your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:
• Transactions Involving External Service Providers. We use a number of external providers to assist us in managing our business and providing you our Services. For instance, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (such as marketing companies and social media platforms, payments processers to process online transactions, web messaging service providers, document management service providers, analytics and diagnostic tool providers) and third-party businesses with whom we may jointly offer services.
You understand that it is necessary in some cases that these external service providers have access to the relevant Information merely to perform their functions which we will ensure that your Information will not be used for other purposes. By using our Platform, you hereby freely agree and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated external service providers, wherever located.
These businesses shall be contractually bound to respect the confidentiality of your Information and are subject to this Privacy Policy.
• Platform Communications, Marketing Campaigns and Promotional Offers. We may also use your Information to provide you with information about products and services which may be of interest to you and enhance your Platform experience, service messages, new features, Platform changes, enhancements, special offers, promotions and events of interest. We may communicate with you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed.
We may permit third parties such as advertisers to use your Information to help them reach their target audience and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience on our Platform). We don’t share your name or other information that directly identifies you.
Additionally, you may be asked to provide additional Information when participating in some of our market research activities, including competitions and tactical promotions. For example, if you participate and win a competition, you may be asked to provide further personal data to establish your proof of identity and eligibility to be awarded with the prize. This Information may be collected by us or our co-sponsors or partners or vendors involved for the promotion. Note that you it will be your responsibility to review such third parties’ privacy policies to understand how they may use any information that they collect.
• Protection of Our Platform and Others. We release account and other Information when as deemed appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other relevant companies and organizations for various reasons such as fraud protection and credit risk reduction.
Note that our Platform may contain links to and from the websites of our partner networks, advertisers and affiliates. If you visit any of these websites, please keep in mind that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you provide any personal data or other information to these websites.
The https://www.givpayment.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
• Company Transfers / Acquisitions. If giv or substantially all of its assets get acquired by third party, Information will be included in the transferred assets. In the event that we sell any business or material assets, we may share information to prospective buyers of such business or material assets.
STORING YOUR INFORMATION
The Information that we collect from you may be transferred, stored, used and processed at a destination inside and/or outside of the UAE. Information may also be processed by staff who work for us or our affiliated companies and service providers who operate outside the UAE or in one or more countries outside your originating country. Such staff may be engaged in, among other things, account activations, processing of your payment details and the provision of support services. Your payment details may be transferred to and stored with our affiliated companies, such as payment gateway providers, in order to, among other things, process your payment details and provide support services to you. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy, to comply with our legal obligations, to resolve disputes and to enforce our agreements, or as otherwise permitted or required by law. In the event of termination or your departure from the Platform, we may retain any content, information or data generated by your use of the service for a commercially reasonable time.
All payment credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased by giv to any third parties.
SECURITY OF YOUR INFORMATION
We maintain commercially reasonable physical, electronic, technical, administrative, and procedural safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption protocols to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. The payment gateway that we use follow the Payment Card Industry Data Security Standard (PCI DSS) when handling bank card data. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of our and their services are allowed to access this Information.
It is important for you to ensure your protection against unauthorised access to your password and devices or applications used to access our Services. In order to do so, we recommend using a unique and strong password for your giv account which is not used on your other online accounts and ensuring to sign off when finished using a shared device. You are fully responsible for keeping your login credentials confidential. We advice to NOT SHARE YOUR PASSWORD with anyone. If you do share your password with any third party for any reason that leads to third party’s access to your account with giv and your Information therein, you may be held responsible for actions taken using your credentials. If you believe someone else has obtained access to your credentials without your permission, do change your password immediately by logging in to your account and contact us right away.
Unfortunately, the security of information transmitted via the internet cannot be completely guaranteed. While we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission of Information will be at your own risk. Once we have received your information, we will use appropriate procedures to prevent unauthorized access.
Our Site and Platform take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online.
INFORMATION YOU CAN ACCESS
You can access certain details about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information. Examples of information you can access easily at the Platform include:
1. your profile with personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences);
2. payment reports and settings (including bank account details for the purpose of processing payments); and
If you do not want to receive emails containing newsletters and promotions from us, you can opt-out of receiving future marketing communications at any time through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.
We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.
CONDITIONS OF USE AND PRIVACY POLICY REVISIONS
If you choose to use our Platform and services, your use and any dispute that may arise related to privacy is subject to this Conditions of Use and Privacy Policy Revisions, including limitations on damages, resolution of disputes, and application of the law by exclusive jurisdiction of the courts of Dubai.
Our business changes constantly so as our Privacy Policy. Whenever there is a change, we will post the current version of this Privacy Policy on the Platform and will be effective upon the date designated by us as the "effective date". It is your obligation to keep up to date with our Privacy Policy by visiting our Platform frequently to see recent changes.
Your continued use of the Platform following any such revisions binds your agreement to this Privacy Policy as so modified.
Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account as individual or as someone interacting with giv on behalf of or through your organization. If you are representing your organization with your interaction with giv, your personal information may also be subject to your organization’s privacy practices, and you should inquire such privacy practices directly to your organization.
Our Platform’s Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the users are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
CONTACT INFORMATION
If you have any concern about privacy using our Platform, you may contact us by emailing support@givpayment.com with a thorough description and we will try to resolve it.
